Keep Austin Relaxed Cancellation and Payment Policy

 

Payment is due at the time of service. We accept cash, credit cards, Zelle, ApplePay, Venmo, and  PayPal. Keep Austin Relaxed currently does not accept or bill insurance however, we are happy to provide an official receipt which you can submit to your insurance company for reimbursement.

 

Cancellation

We understand that unanticipated events happen occasionally in everyone’s life. Children, business meetings, project deadlines, flight delays, car problems, bad weather, and illness are just a few reasons why one might consider canceling an appointment.

Keep Austin Relaxed has a 24-hour cancellation policy. This policy is set in place to effectively manage time and provide availability for all those in need of treatment. We constantly strive to provide professional and quality services and time is valuable.

• 24-hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment

• If you are unable to give us a full 24 hour advance notice but you immediately reschedule within a week, you will be charged a flat fee of $50 (no more than 3 times a year). The amount must be paid prior to your next scheduled appointment.

• If you continue to cancel without 24 hour advance notice you will then be charged for the FULL amount of your appointment ($140). This amount must be paid prior to your next scheduled appointment.

• Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged full price ($140) for their “missed” appointment and future service will be denied until payment is made.

 

Tardiness

Appointment times have been arranged specifically for you. If you arrive late, your session may be shortened in order to accommodate others that are scheduled after you. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible to pay for the full session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

 

Sickness

Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of any infectious or contagious conditions. If it is within the 24-hour notice period, the cancellation fee will be waived.

 

Gift Certificates

Gift Certificates must be presented at the time the service is provided and redeemed by the expiration date. They expire 12 months from the date of purchase. Any appointments missed without notice or cancelled within less than 24 hours of the scheduled appointment time, will be considered redemption of the gift certificate.

 

Misconduct

Keep Austin Relaxed is a professional establishment. Inappropriate behavior will not be tolerated. Unacceptable behavior includes but is not limited to: Offensive language or actions, any illicit or suggestive remarks or advances, etc. Misconduct will result in immediate termination of the session, and the client will be liable for full payment of scheduled services.